Ashley Engbrecht

www.ashleyjeng.com - Self Employed, Toronto, ON (Remote)

• Partnered with global business leaders and cross-functional teams to deliver tailored administrative and operational support, streamlining workflows, and driving enhanced business efficiency.
• Led a remote team of 2–3 professionals using agile project management and cross-time zone coordination, ensuring timely task delegation and consistent project delivery.
• Delivered proactive client support and relationship management through effective communication and solution-focused coordination to improve client satisfaction.
• Implemented workflow automation and project management tools, optimizing operational processes and boosting team productivity.
• Developed SOPs and internal process documentation using platforms like Google Workspace, Notion, and ClickUp, increasing operational clarity and continuity.
• Coordinated diverse administrative functions, including but not limited to calendar management, client onboarding, recruitment, and virtual team operations to support seamless business operations and organizational success.

Project Spaces, Toronto, ON (On-Site)

• Cultivated a dynamic coworking environment by fostering employee engagement and inclusive culture, driving client satisfaction and business growth.
• Ensured seamless operations and elevated member experiences through process optimization and hospitality best practices.
• Boosted retention and teamwork by implementing targeted engagement strategies and collaborative initiatives, including innovative team-building activities.
• Delivered exceptional customer service by efficiently managing inquiries, resolving issues, and maintaining high workspace productivity.
• Spearheaded community events, networking sessions, and professional development programs to stimulate strategic partnerships and industry growth.
• Streamlined bookings, memberships, and communications using advanced digital tools (Trello, Slack, OfficeRND, and Kisi) to enhance operational performance.

Liquid Marketplace Inc., Toronto, ON (On-Site)

• Coordinated projects and developed timelines in conjunction with the executive team, communicating development status and proactively finding solutions.
• Scheduled and attended necessary meetings, determining action plans of deliverables and timelines to achieve them.
• Supported daily office operations through comprehensive clerical duties and administrative functions.

Keystone Grey Property Management, Calgary, AB (On-site and Remote)

• Worked with the Managing Director & Accounting Manager on special projects.
• As an Onboarding Specialist, I supported the full onboarding process for new buildings (start to finish), from setting up owners' information, banking, and ensuring that all the files were transferred over from the previous management company.
• As a Property Service Coordinator, I assisted a diverse portfolio of properties by helping owners and tenants with questions and concerns through phone and email in a timely yet friendly manner.

Keystone Grey Property Management, Calgary, AB (On-Site)

• Worked with the executive and senior team to develop a full set of monthly accounting financials for 15 properties.
• Completed bank reconciliations, recorded journal entries related to accrual-based accounting, and prepared files for auditors.
• Maintained cash flow of various bank accounts and investments while completing deadlines with accuracy and efficiency.

Calgary Progressive Lifestyle

• Provided comprehensive support to adults with disabilities, culinary teams, and executive leadership (COO) to enhance daily operations and create an inclusive, efficient work environment.
• Managed inventory control, ensured strict health and safety compliance, oversaw product replenishment, and streamlined cash handling and order processing to improve operational efficiency.
• Developed and implemented innovative product solutions including custom gift baskets, display cases, cookie trays, and specialty coffee beverages.
• Designed and implemented monthly business development plans by leveraging strong organizational and communication skills to identify market trends and drive revenue growth.

C-Era Property Management and Realty

• Delivered monthly full-cycle bookkeeping for 26 properties, utilizing advanced accounting software to ensure timely, accurate financial reporting and operational compliance.
• Optimized deposit processing and audit preparation through efficient data entry practices and stringent accuracy controls.
• Partnered with Property Managers on budget development, financial reconciliation, and project management initiatives, driving cost savings and optimizing property performance.