A Remote First SaaS Company

Scaling with Systems & Stability

The Challenge:
A growing SaaS company was overwhelmed by rapid expansion. The team felt stretched thin trying to balance workloads while being engaged in the recruitment process.

My Role & Transformation:

• Became the first point of contact for new hires, co-creating a smooth recruitment process that helped employees feel supported from day one.

• Designed efficient workflows and templates that cut down repetitive tasks, tracked important information and streamlined communication.

• Documented the entire recruitment process, leaving the company with a sustainable system they could use long after my contract ended.

• Stepped in with intentional roles (Executive Assistant, Project Manager, Recruiter), each focused and structured, rather than one person juggling everything at once.

• Saved the team 15-25 hours a month by supporting in the intentional roles.

Results:

• Staff reported feeling “lighter” and more supported with a partner who can take the load off.

• New hires integrated faster by getting a positive remote experience.

• Leadership gained peace of mind knowing someone was monitoring the process.

Impact:
The company transitioned from needing extra hands to take the workload off, to getting the right hires to sustain the workload.